Refund policy

Our exchange policy is open for 7 days upon receiving your order. Beyond this period, we are unable to process any exchange requests.

We only accept returns or 1-for-1 exchanges under the following conditions:

• Incorrect Orders: You received an item different from what you ordered.

• Manufacturer Defects: The product has inherent flaws from the factory.

Note: Due to the nature of fragrance products and to maintain the highest standards of product quality, authenticity, and customer safety, all sales are final and refunds are not available.

Exchange Process

• Contact us via Instagram within 7 days upon receiving your order to initiate the process.
  
• Our team will review your request and may request photographs.
• Once approved, a replacement item of the same product will be issued.
• Exchanges are subject to product availability.

Shipping Guidelines

• Costs: Customers are responsible for exchange shipping costs unless the error was caused by Gulf Fragrances.
  

• Proof of Purchase: A receipt or proof of purchase is required.

Gulf Fragrances reserves the right to reject any return, exchange, or refund request that does not meet the conditions outlined in this policy.